Returns and Exchanges

All products at Index are packaged well. However, faults or difficulties may arise
due to manufacturing or logistical errors, and we will try our best to fix the issue
as quickly as feasible. If you are dissatisfied with your purchase for a valid
reason, please notify us within 24 hours. Index will provide you a full refund or
store credit note for the product as long as it is returned to us unused and in its
original packaging, including any accessories/manuals.

A photo or a short video documenting the defect/damage on the items received
for refund/replacement and quality considerations might be requested.

Refunds will be processed as soon as the item is received by us. Refunds may
take 2-7 working days. Refunds are only applicable if informed within 24 hours of
receiving the products. If the return was not due to Manufacturer Defects, The
customer will be charged for the shipping costs of the return and any additional
cost that might incur.

We hope you enjoy shopping with us!